Below you’ll find details on how Legacy Melt Co. processes and ships orders, including timelines, delivery expectations, and what to expect once your order is placed.
Processing Time
Orders are typically processed within 2–4 business days. During product launches, promotions, or holidays, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates
Shipping rates are calculated at checkout based on order size, weight, and destination. All prices are listed in U.S. dollars.
Delivery Time
Delivery times vary depending on location and carrier. Estimated delivery windows provided at checkout are estimates only and are not guaranteed. Legacy Melt Co. is not responsible for delays caused by carriers, weather, or circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Shipping Address Accuracy
Please ensure your shipping address is accurate at checkout. Legacy Melt Co. is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damage. We will review the issue and work with you to find a resolution.
If a package is marked as delivered but cannot be located, please contact the carrier directly. Legacy Melt Co. is not responsible for packages lost or stolen after delivery.
Shipping Restrictions
At this time, we ship within the United States only. We do not ship to P.O. boxes or APO/FPO addresses.
Questions
If you have questions about shipping or your order, please reach out through our Contact page. We aim to respond within 1–2 business days.